Questions & Answers or F.A.Q's

(Frequently Asked Questions)

About Our Company in General

Is Goodwill a non-profit?

Goodwill Industries of Southern Arizona is recognized as a 501 ( c ) (3) nonprofit organization by the Internal Revenue Service.  As such, your donations are tax deductible.

Governing documents, outcome management information, and annual report available upon request. Please click here for contact information.

Where is the headquarters?

The corporate headquarters of Goodwill Industries of Southern Arizona (GISA) is located at:
1940 E. Silverlake, Suite 405
Tucson, Arizona 85713
(520) 623-5174

Does Goodwill give away clothes?

No. Goodwill charges very reasonable prices for clothing and other goods. That money helps pay for the training, employment and other services we provide. We refer individuals and organizations that need free clothing to Information & Referral or other community nonprofits.

About Our Stores

What is your return policy?

Goodwill will provide in-store credit for clothing that is returned within 7 days of purchase as long as tags are intact and receipt is provided. All other items are sold as-is.

Who shops at Goodwill?

Anyone who wants to save money and help fund our services may shop at a Goodwill store. People of all incomes and all walks of life shop our stores frequently.

How often does inventory change?

Thousands of items arrive at each of our stores every day. Our brisk turnover of goods means you can shop us regularly and always find something you need!

Please note:  Goodwill Industries of Southern Arizona is not responsible for the misuse of this site's legally protected content.  Goodwill Industries of Southern Arizona is not responsible for harm or loss that results from use of the site.